Losing the in-between spaces where trust forms
Remote work, screens and tightly purposeful meetings erode the informal spaces, the water cooler, the jam session, hanging out, where trust, serendipity and tacit knowledge form. Guests and Daniel tie this to an engagement crisis in classrooms and workplaces, while noting the answer is balance rather than a full return to the office.
How it developed: Starts as Mintzberg's critique of technology dissolving community, becomes an engagement crisis on a UK show, then Barrett gives it mechanisms: serendipity, tacit knowledge and a balance of office and home.
The thread's title and description are AI-written, drawn from the episodes below. The quotations are verbatim from the episode audio, each linked to the moment it was said.
What was said
“Well, effective organizations function as communities, I think, rather than isolating people. And so working at home is actually a danger to, to that because, you know, ideas come at the water cooler or the coffee machine.”
“Well, nobody meets anybody at a coffee machine after a Zoom call or after a Teams call, you know.”
“every new technology, every single one, you know, go back to the, the car took us off the streets where we met people. Television kept us at home.”
“And the laptop or the iPhone took us out of social relationships. So it's all networks and not communities. And AI is simply another step in that direction.”
“So I teach a course on change leadership for a polytechnic in Canada. And, it's, it's a very fascinating experience to me because it's an online course, and students have the, the option of seeing it live or viewing as a video afterwards. It's a very small class, but almost everyone views it afterwards.”
“without that, we're, we're having A real crisis, I think, of engagement. And I think that's a societal sort of thing.”
“no, no, no, this isn't an attendance crisis. That's the visual manifestation of it. This is an engagement crisis. And it, and it goes to relevance, how much people feel that they belong, that they're seen,”
“if we're needing people to do that collective Sensemaking, and I love that term, radical collaboration, which we're going to need more and more, then actually they need to be in the same space for at least some of the time to do that work together.”
Engagement crisis from classrooms to workplaces
Daniel Atlin: We're in the middle of a very messy experiment, right? And, and we're seeing it play out. So on, on Mondays I actually teach a course. So I teach a course on change leadership for a polytechnic in Canada. And, it's, it's a very fascinating experience to me because it's an online course, and students have the, the option of seeing it live or viewing as a video afterwards. It's a very small class, but almost everyone views it afterwards. We have to look at new mo-modalities as well, and, and ways to be able to, to, you know, ensure that we actually have that engagement too, because without that, we're, we're having A real crisis, I think, of engagement. And I think that's a societal sort of thing. We could probably talk about this for an entire podcast. But I, I think the lack of engagement we're seeing, you know, is, is, is a signal. That's a stressing signal, I'd
Kathryn Gorman: say. I, I entirely agree with you. And, and, and to take that point into, in, into school education, it applies at, at higher education level, it applies in the workplace. But at schools, there's been much talk in the UK post-COVID about an attendance crisis. And that was very loud for a little while. And then gradually voices started saying, no, no, no, this isn't an attendance crisis. That's the visual manifestation of it. This is an engagement crisis. And it, and it goes to relevance, how much people feel that they belong, that they're seen, which is the point that you made earlier. It goes to all of those things. And, and you don't deal with that by slapping penalties on people, you know, and dealing with it in that kind of draconian way. It, it calls for something far more profound than that. It's not about whether you're there or not, although some people would argue being there is You know, is, is part of the problem. Yeah, the, the engagement, do you feel that you've been met,
Tamara Zaple Rolfs: you
Kathryn Gorman: know, in that
Tamara Zaple Rolfs: place? And the adaptation of the courses, like you're saying, Daniel, you know, the, the tempting thing is to offer that online and you can access it when you want, and, you know, that's That's easy, isn't it? And you can get the qualification, but if we're needing people to do that collective Sensemaking, and I love that term, radical collaboration, which we're going to need more and more, then actually they need to be in the same space for at least some of the time to do that work together. So, it's going to have to be very thoughtful and intentional around how to provide that for people in their learning, I suppose.
“I wrote a piece a little bit, a couple of months ago about what I saw was the loss of the in-between spaces. And those are, when you're going online meetings from day to day, or you're having things that are really purposeful, you're missing out on things that actually used to build relationships, right?”
“If we want to make best decisions, if we want to innovate, if we want all of these good things, we need to have space for the nothing. We need to have space for what appears to be throwaway conversations, but they aren't.”
“Important things happen when people are just hanging out in organizations. Because that's where serendipity happens. Accidental discoveries. It's also where outsiders learn to act like insiders.”
“I used to work for the Navy. I saw that all the time. The back channels, the people hung out in the O Club afterwards, a lot of important tacit knowledge was being transferred.”
“he's often credited for all these Inventions, he invented very little. What he invented was a social structure that allowed people to hang out, these introverted engineers to tinker with things”
“I mean, we know some of the research has shown going to the office every day is not necessarily the most productive thing, but neither is staying home. There needs to be a balance of those two things and interaction and flow.”
Episodes in this thread
- Henry Mintzberg: Rebalancing Society Before It's Too Late 3 June 2026
- Daniel Atlin- Radical Collaboration in the face of Complexity 29 July 2026
- Ep 224, Messy: Making Sense of the Mess of Leadership 18 August 2026
- Say Yes To The Mess Part 2: Frank Barrett On Improvisation, AI, and Leading Without A Script 7 October 2026